Invoice and proposal questions, answered

fiscal50 invoices come from templates and can include sales tax, your services and products, and a Pay Invoice Now button. You choose how invoice numbers work, word the emails that carry invoices and payment receipts, bill retainers in advance and schedule recurring invoices. Proposals turn into invoices once the customer accepts them, in full or in parts. These questions cover creating invoices and finding them again, invoice numbering, email formats, retainer and scheduled invoices, sales tax setup, services and proposals.

Invoicing · Proposals

Updated

Why can't I find an older invoice?

The list shows only the invoices of the fiscal year selected at the top right. Switch the year, and reset the Status filter if the invoice still doesn't show.

Which invoices can be edited or deleted?

Only active or pending invoices. Paid invoices can't be edited or deleted; use Refund instead.

What does the Exact match toggle do?

When it's on, the search text must match exactly; when it's off, the list shows partial matches too.

What does Replicate do?

It opens a prefilled copy of the invoice that you save as a new invoice. Change the invoice number first, since numbers must be unique.

What is the invoice suffix?

The running number that follows the prefix. It goes up by one with each new invoice.

Can two invoices have the same number?

No. Invoice numbers must be unique, so change the prefix before resetting to avoid repeating numbers.

Do changes to invoice numbering affect existing invoices?

No. New settings apply to invoices you create afterwards. Existing invoices keep their numbers.

Can I change the number on a single invoice?

Yes. You can edit the invoice number on the Create Invoice screen before saving, as long as it is unique.

Which customer emails can I customize?

Three: Invoices, Payments (receipts) and Reminders.

Which parts of the email can I edit?

The greeting, the opening message, the closing message and the sign-off lines. The customer name, items and totals are filled in automatically.

What are tags?

Placeholders that fiscal50 replaces with real invoice details, such as the number and due date, when the email is sent.

What designs are available?

Invoice emails: Classic · Centered, Modern · Left-aligned and Minimal · Rounded. Payment and reminder emails: Classic · Centered and Minimal · Rounded.

Email Format – Payments (receipt)

Step-by-step lesson in the fiscal50 Academy (sign in)

Why don't I see real customer details in the preview?

The editor shows sample data. Real details are filled in when each email is sent.

My changes disappeared. What happened?

They were not saved. Click Save before leaving the editor. Cancel discards changes.

Do my changes apply to emails I have already sent?

No. Saved changes apply to emails sent afterwards.

Where is the reminder email used?

When you send a payment reminder for unpaid invoices, for example with Send Invoice Reminder Email on the Customers list.

What is a retainer invoice?

An invoice that bills a customer in advance for work you will do later. In fiscal50 it is a Normal invoice with the Retainer invoice toggle switched on.

Do I need to set anything up first?

Yes. Add one active service in the Retainer category of Products & Services. fiscal50 uses it as the line on every retainer invoice.

I switched on Retainer invoice but no line appeared. Why?

Your organization has no active Retainer service. Add one in Products & Services, or reactivate the existing one, then reopen Create Invoice.

Can I have more than one retainer service?

fiscal50 uses a single retainer service for your organization. Use the Description on each invoice to explain what that retainer covers.

What is a scheduled invoice?

An instruction for fiscal50 to create an invoice automatically on a regular schedule. It is not an invoice itself.

When should I use a scheduled invoice?

When you bill a customer the same way on a regular cycle, such as monthly bookkeeping, so invoices are created without manual work.

Why can't I add a product to a recurring invoice?

Recurring invoices can contain services only.

Why can't I start a schedule today?

Schedules must start tomorrow or later.

What is the Sales Tax screen used for?

To set the sales tax rate for each product or service in each state, so fiscal50 can fill in tax on invoices automatically.

Which sales tax fields are required?

State, Product/Service and Tax Percentage are all required.

Why is the Category column filled in automatically?

It shows the category the product or service belongs to in Products & Services.

Do I need a separate rate for each state?

Yes. Add one setting for each state and product/service combination you sell.

Which invoice templates can I choose from?

Four: Classic Emerald, Indigo Night, Golden Ledger and Pearl Minimal. Golden Ledger and Pearl Minimal also offer four colors, and the email, hosted page and PDF all use the design you choose.

Does fiscal50 add sales tax to invoice lines automatically?

Yes. When you pick an item or change the customer, fiscal50 looks up your Sales Tax Setup for that product and the customer's state and applies the percentage. You can always override it on the line.

Can I apply a customer's credit to a new invoice?

Yes. If the customer has credit on file, a Credit box appears under the totals, where you enter an amount up to the available credit. Applied credit reduces the balance due.

What does saving an invoice post to my books?

A Normal invoice debits Accounts Receivable and credits Revenue, with sales tax going to Sales Tax Payable. A retainer invoice credits the retainer liability account instead. Cash moves only when you record the payment.

What is a service in fiscal50?

Work you sell and bill customers for, such as bookkeeping or consulting. You set it up once and pick it on invoices, proposals and retainers.

What is a service category?

A group of similar services. Every service belongs to a category, which keeps lists organized and makes services easier to find on invoices.

What is the difference between a service and a product?

A service is work you perform, such as consulting. A product is a physical item you sell, which may be tracked in inventory.

Which fields are required when adding a service?

Category and Description are required. Enter a service name so you can recognize it in lists and on invoices.

What is a proposal in fiscal50?

A quote for products and services that your customer approves or declines online. Once approved, you can turn it into invoices directly.

Why can't I add a product to my recurring proposal?

Recurring proposals can include services only. Use a one-time proposal for products.

I switched my proposal to Recurring and some lines disappeared. Why?

Product lines are removed when you switch to Recurring, because recurring proposals are services only.

Can I attach files to a proposal?

Yes. Drag files into Attachments or click browse.

View Proposals & Proposal Invoices

Step-by-step lesson in the fiscal50 Academy (sign in)

Why is the Create Invoice button greyed out?

Only approved proposals can be invoiced. Wait for the customer to approve, or re-send the proposal.

Why can't I add shipping to my second installment?

Shipping is billed once. If an earlier installment included it, it is no longer available.

Try it in your own books.

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